Site temporarily down, 2019-01-16 circa 8pm EST | The Canadian Guitar Forum

Site temporarily down, 2019-01-16 circa 8pm EST

Discussion in 'Admin Announcements and Site Help' started by LexxM3, Jan 16, 2019.

  1. LexxM3

    LexxM3 Gold Member

    Joined:
    Oct 12, 2009
    Location:
    Waterloo, ON
    @GCAdmin1, guitarscanada.com was down around the stated time for more than a few minutes, but I don't know how long as I don't (yet) have a monitor on the site. Would you please document the root cause for your members.
     
    jb welder likes this.
  2. GCAdmin1

    GCAdmin1 Administrator

    Joined:
    Aug 16, 2016
    I will look into it and get back to you

    Kevin
     
  3. GCAdmin1

    GCAdmin1 Administrator

    Joined:
    Aug 16, 2016
    Got some info back from techs.

    I've mentioned in other threads that we are planning on upgrading the site to Xenforo 2, from our current Xenforo 1. We're still in testing phase and this was a hiccup as a result. They weren't testing directly here, but on another site that shares the same data server and we felt the ripple effect. Shouldn't have happened, currently unsure of why it did. If you notice any more drops in service, let us know and we'll try and compare instances and hopefully find the comment denominator.

    That said, fingers crossed you don't have another example for me :)

    Kevin
     
    LexxM3, laristotle and greco like this.
  4. LexxM3

    LexxM3 Gold Member

    Joined:
    Oct 12, 2009
    Location:
    Waterloo, ON
    Ok, thank you. Transparency helps our sanity and your understanding of root cause (as far as possible) has a massive positive impact on reducing chances of same issues happening again.

    You might consider an active site-specific external monitoring system per each site that you operate, such as Alertra or many many others, although at your scale you should probably roll or at least deploy your own.
     

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